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Webex App Meeting with Cisco 88xx mute not in sync

When I select my 88xx desk phone in the Webex App under device and then start or join a meeting it will use my desk phone for the audio (in case of the 8845/65 also for video). However the mute function does not propagate to the phone or to the App causing double mute scenarios. When I select a room system like the Webex Desk Mini the Mute between the App and the Mini are synchronized. This should be the same experience across the platform.

  • Guest
  • Aug 17 2022
  • Guest commented
    8 Feb, 2023 07:57pm

    with the push to make desk phones more like meetings devices through recent firmware updates, this seems like an obvious addition that would make users experience much better.