User Community Feedback

Submitted ideas will be evaluated by our product teams for upcoming releases and will be responded to so you know where things stand. For product support, please use the community forums or contact TAC.

NOTE: All Cisco employees & Channel Partners must enter Ideas through this Ideas Portal.

Contact Center - Agent Availability State Update when Webex Calling User is in active CAll

When an Agent is also a Webex Calling user, it would be beneficial if WebexCC would make the Agent unavailable to receive calls instead of the agent needing to manually go make themselves unavailable in the Agent Desktop

  • Guest
  • Aug 22 2022