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Seing more agent status for Transfer and Consultation

Hi,

Currently we only see available agent for transfer and Available and Idle for consultation.

This is limiting because sometine a client want to transfer to a agent voicemail, and adding more status would be easier for agents to know the actual agent status.


Please make sure Idle, Available and engaged is available for transfer and Consultation.

  • Jonathan
  • Aug 26 2022
Contact Center

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