User Community Feedback

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Please provide a more useful interface to read new messages and new replies

In the attached screenshot, it's clear this chat has new messages and new replies. I do not know the difference between a new message and a new reply. I do not know how many messages and replies there are. I cannot view a list. The only action I can do is to click on either one and jump up somewhere. It's like a maze.

I know that I see only a fraction of the messages I'm meant to see when I return from a day off or even overnight with colleagues working in different time zones. I know my colleagues are the same. Everyone knows that the tooling limits people's ability to read messages unless they are at their computer and free from distraction the moment they receive a message.

I wish Webex would research how the current experience is confusing and learn from their competitors (Slack, Teams, Whatsapp).

  • Andrew Pollen
  • Aug 29 2022
  • Future consideration