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Add submit log bundle option for WebEx Scheduler

Occasionally, users have issues scheduling or updating scheduled meetings. In situations like this, the user is asked to recreate the issue and use external tools like Fiddler or generate a HAR file to get any kind of logging for communication between WebEx Scheduler plugin and the customer exchange. The other issue with this process is that there is no historical logs for scheduling issues that happen in the past for intermittent issues that are difficult to recreate, for example.

Is there someway this process can be made easier by building that type of diagnostic ability into the plugin like in the WebEx Meetings app > Help > Submit logs feature with a tracking ID?

Old example SR: 689006094

  • Chris Quinones
  • Sep 6 2022