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Read only license for Basic wallboard call statistics in Contact Centre

Currently we require to use a premium contact centre agent license to display basic call centre stats on a tv monitor in our call centre.

This functionality is provided for free with SMB competitor products and it is becoming increasingly difficult to defend this when customers find out they have to pay for a premium license to see basic stats.

Suggestion is to include a small number of read only licenses in the base product to display wallboard statistics for contact centre on tv monitors in call centre environments.

  • Martin Dunn
  • Sep 14 2022