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Add unavailable code descriptions in Webex

Unavailable codes for Call Centre agent use were recently made available in Webex bottom toolbar. It would be a great addition to add the code description also available so end users don't have to memorise or keep a list somewhere of what each code is.

This could be via a rollover or similar to the Agent Status where the description appears below each status in smaller text

  • David Winbanks
  • Sep 19 2022
  • Need more info
  • Guest commented
    26 Sep 06:06pm

    We would like to have this feature for Broadworks.

  • David Winbanks commented
    26 Sep 01:51am

    Yes it is

  • Admin
    Praveen Kumar Garlapati commented
    19 Sep 07:50am

    Hi David,

    Can you please confirm if the setup is for Webex Calling or Broadworks ?