User Community Feedback

Submitted ideas will be evaluated by our product teams for upcoming releases and will be responded to so you know where things stand. For product support, please use the community forums or contact TAC.

NOTE: All Cisco employees & Channel Partners must enter Ideas through this Ideas Portal.

Add unavailable code descriptions in Webex

Unavailable codes for Call Centre agent use were recently made available in Webex bottom toolbar. It would be a great addition to add the code description also available so end users don't have to memorise or keep a list somewhere of what each code is.

This could be via a rollover or similar to the Agent Status where the description appears below each status in smaller text

  • David Winbanks
  • Sep 19 2022
  • Future consideration
  • Gerjan Dekker commented
    26 Sep, 2022 06:06pm

    We would like to have this feature for Broadworks.

  • David Winbanks commented
    26 Sep, 2022 01:51am

    Yes it is

  • Admin
    Praveen Kumar Garlapati commented
    19 Sep, 2022 07:50am

    Hi David,

    Can you please confirm if the setup is for Webex Calling or Broadworks ?