User Community Feedback

Submitted ideas will be evaluated by our product teams for upcoming releases and will be responded to so you know where things stand. For product support, please use the community forums or contact TAC.

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Add Transcription to Group Mailboxes

The new feature of transcribed voicemails in email message is very helpful, it too would be very helpful if this was applied to the Voicemail Group Boxes as well for exactly the same reasons it was created on individuals boxes.

  • Bill Domack
  • Sep 21 2022
  • Already exists
  • Tracy Gilman commented
    6 Oct, 2022 08:09pm

    On behalf of Silpa Uppalapati's review, this is a supported feature. For the Group VM, the customer needs to select "internal mailbox" under Message Storage & "email a copy of message" under additional voicemail settings on Control Hub, they would start receiving the transcription for group VM as well.