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As of now, although BLF is supported by Workspaces, the ability to answer a line that is being monitored is only available for devices associated with users and not with Workspaces as shown in https://help.webex.com/en-us/article/n1qbbp7/Features-available-by-license-type-for-Webex-Calling
However it would be a great improvement to add the ability to answer those calls to workspaces as well