User Community Feedback

Submitted ideas will be evaluated by our product teams for upcoming releases and will be responded to so you know where things stand. For product support, please use the community forums or contact TAC.

NOTE: All Cisco employees & Channel Partners must enter Ideas through this Ideas Portal.

Provide the ability to set schedule for WebEx registered device software download & update

Instead of automatically updating systems randomly throughout the working week( Monday - Friday ) I would like to set a day & time of the month for the updates to be downloaded & updated to prevent daily operation conflict.

This currently causes problems for users that depend on their video conference units.

I can only imagine how frustrating it would be for phones..

  • Guest
  • Sep 27 2022
  • jpierce jpierce commented
    9 Nov 01:36pm

    My organization has 60 desk units onsite that download updates simultaneously when pushed. The increased traffic grinds our network to a halt, making any web-based program unusable. The main applications we use daily operations are web-based.

    We have five sites connected through an MPLS ring. Network over all five sites slows to the point where requests time out. We operate 24/7 and do not close. There is no good time to take the network down for updates.

    After looking at logs, we learned that setting updates to a specific release will stop them from applying, but not from downloading. We want to keep these units up to date, but we cannot abide what amounts to a network outage every time there is an update.

    We would like the ability to create device groups and schedule downloads and/or meter the downloads, please.