User Community Feedback

Submitted ideas will be evaluated by our product teams for upcoming releases and will be responded to so you know where things stand. For product support, please use the community forums or contact TAC.

NOTE: All Cisco employees & Channel Partners must enter Ideas through this Ideas Portal.

Allow DTMF input during Queues in Webex Contact Center

While in queue, a caller should - assuming the Flow is programmed to allow it - be able to enter DTMF digits to navigate to a different node in the Flow. For instance, "if you would like to leave a voicemail, press #" or "to return to the main menu, press #". There is currently no way to program this on the queue node and using a menu node isn't really a viable option

  • James Estes
  • Sep 28 2022