User Community Feedback

Submitted ideas will be evaluated by our product teams for upcoming releases and will be responded to so you know where things stand. For product support, please use the community forums or contact TAC.

NOTE: All Cisco employees & Channel Partners must enter Ideas through this Ideas Portal.

Ability to set disposition code

Call Center agents make much use of the disposition codes to analyse for example, whether calls have gone well or to determine whether calls are called for certain sales actions. Therefore, the request to also create a button in the app just like ACD status and DNIS number so agents can set the code after a call

  • Johan van Roekel
  • Oct 4 2022