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WxC CH able to show calls in the customer timezone

In ch, Click on Analytics, Calling, Detailed Call History, scroll to the bottom of the page, to Detailed Call History, click on 3 dots on the right and choose "Save as CSV." the call logs are showing in UTC timezone, customer would like to CH shows the call infomation as same as customer timezone.

Customer thoughts:

we should see our reports in the correct time zone. They are always showed as UTC

  • Claudia Lazo
  • Oct 4 2022
Control Hub & Administration: Management
  • Vince Smith commented
    January 30, 2023 06:16

    Having reports in UTC makes the Reporting and Analytics in Control HUB useless for us. I can't expect someone who works is a sales area to convert times from UTC to their local time zone . The business is open 8am - 5pm & the dashboard says our busiest time is 12 midnight.

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