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WxC MPP Phones Activation Code Re-Enroll Support

Support to re-enrole MPP Phones when these were initially enrolled through activation code process.


Today if a new activation code is generated for the phone, it cannot be used/consumed in order to re-enrole the MPP Phone since the device already exists in WxC, this leads to the need of deleting and re-adding the phone to be able to re-enrole the endpoint.


We want to be able to be able to re-enrole the device without the need of re-adding the device in Control hub.

  • Luis Ramirez
  • Oct 17 2022
  • Need more info
Calling: Webex Calling
  • Luis Ramirez commented
    November 07, 2022 15:35

    Alec,
    There are many situations where a factory reset on the device is needed but if the device was added with activation code, you have no way to let the device re-enroll and re-register, instead you need to delete the device and re-add it for it to work

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  • Admin
    Alec Walker commented
    November 03, 2022 00:32

    Making sure I understand the ask. If you have activated a code and that belongs to User X, you're saying that if you reset the phone and re-enter in a NEW activate code, it should regenerate that device against the new user? And is a factor reset how you are getting to the activation code screen?

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