User Community Feedback

We've had complaints from users after migrating to Webex Calling. Now MPP Devices show a visual indicator using the Message Waiting indicator lamp, however the users are used to viewing the calling and called party details, as this often determines whether they'll pickup the call or not.

This is one of the main reasons why we hesitate to choose webex calling, we want to eliminate physical phones as much as possible. However, since we use the pickup groups a lot and not everyone who is in a pickup group is also in the same office, it is necessary to show this in webex.

This is one of the only reason a lot of our users still have physical phones. We use the group pickup function a lot and without a physical phone there is no way for other users to know if a phone is ringing or not.

This is a major obstacle in the migration from CUCM to Webex Calling