User Community Feedback

I've ran into this issue with 3 customers. One customer was a school where all of their DIDs were routed to hunt groups. The only workaround is to create a virtual line and forward it to your hunt groups.

One customer was a healthcare org with over 100 locations. In many of their locations they needed the PSAP callback to ring all phones in the clinics to make sure someone would answer the call.

This is common sense like many other requests on here.

I find it weird that this is still a limitation. I opened Case 696146815 on 2023-09-12 with the exact same question.

The initial response to my question was "Each configured ECBN should be the telephone number of an actual user to facilitate a call back from the Public Safety Answering Point.".

I pushed back with .. "I ask that you relay to TAC that there is no guarantee a single person/user would be able to answer an ECBN call, as there is no position in any business anywhere around the world that is staffed 24 hours a day. Making the ECBN go to a single person ignores the importance of that a ECBN connecting with a human being. In our case the members of the ECBN hunt groups I've created cover all of our extended business hours. There are no users that work for us that work for the entirety of our business hours, of which we also have staff working all seven days of the week, but not a single person that works 7 days a week."

At this point, I keep getting prompted to close the case, instead of actually fixing what is essentially a bad design decision.