User Community Feedback

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Integrate the reference numbers for requests with the Carrier (intelepeer) so that one number can be used when getting feedback from the Carrier to identify which request is being referenced

When the Carrier (Intelepeer) contacts the administrator about a requested port they use the Intelepeer Port request ID to reference the request not the WebEx Port Request ID. This makes it harder for the Administrator to find and update the requests and makes the systems look like they are not integrated. This has caused the customer frustration since much of the correspondence on the port requests is outside the Webex calling system

  • Mary Richardson
  • Oct 24 2022