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The issue that customer was facing is that he created a couple of workspaces with activation codes. The activation codes expired and customer tried to generate a new activation code without deleting the workspace and adding it back again.
So in Control Hub when you go to workspace and select it, you have the button "Add device" which generate an activation code but it will only work with room devices.
Customer would like to have in this button the option to generate an activation code for an MPP device.
The activation code for MPP (versus RoomOS) will be updated in 1H CY 2023. There are several features that will be addressed, starting in Q1, where we improve the device onboarding experience.
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