User Community Feedback

Submitted ideas will be evaluated by our product teams for upcoming releases and will be responded to so you know where things stand. For product support, please use the community forums or contact TAC.

NOTE: All Cisco employees & Channel Partners must enter Ideas through this Ideas Portal.

Unified activation email

New users should receive an activation email with the same content regardless of the licenses assigned. The email should be as if it is addressed from the ORG the end user is receiving an account for.


The current design is as follows:


Scenario 1: When assigning meetings licenses (Webex Meetings Suite) and basic messaging, the email that the user receives appears as addressed from the ORG (which should become the default activation email).

In this scenario, user would get an activation email with idbroker.webex.com if only Webex Meetings license is assigned.


Scenario 2: When assigning meetings licenses (Webex Meetings Suite) and Advanced messaging, the email that the user receives appears as addressed from the admin adding the user, exposing their name (which most customers would like to avoid).

In this scenario, user would get an activation email with web.webex.com if either Messaging or Space Meetings are assigned.

  • Kristiyan Sabev
  • Nov 1 2022
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