User Community Feedback

Submitted ideas will be evaluated by our product teams for upcoming releases and will be responded to so you know where things stand. For product support, please use the community forums or contact TAC.

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Block uploaded audio for attendees to hear (via voip) during practice sessions from playing on PSTN joiners

"Upload of music for practice session" gives PSTN audio joiners a sub-par experience where they DO hear the uploaded music via VOIP at the same time as their hear standard Cisco hold music on the phone connection.

For customers that still have 30-40% PSTN joiners, we need to change the way this feature works for that portion of the audience if possible.

IDEAL: block the audio track from playing for those joining via PSTN.

2nd idea: block the Cisco standard on hold music from playing when this feature is in-use.. so they only at least hear 1 music track.

  • David Murphy
  • Nov 2 2022