Submitted ideas will be evaluated by our product teams for upcoming releases and will be responded to so you know where things stand. For product support, please use the community forums or contact TAC.
NOTE: All Cisco employees & Channel Partners must enter Ideas through this Ideas Portal.
Currently, we can only customise the layout design for the chat bubble, and chat UI from Webex Engage. But we are unable to customise different color for agent response and customer response in the chat widget.