Submitted ideas will be evaluated by our product teams for upcoming releases and will be responded to so you know where things stand. For product support, please use the community forums or contact TAC.
NOTE: All Cisco employees & Channel Partners must enter Ideas through this Ideas Portal.
When going to calling -> Features -> Call Queue -> Agents -> Select an Agent
Everytime that you Unjoin/Join an agent from the Call Queue, the window gets retracted, causing that if you want to Unjoin/Join an agent from the Call Queue, you need to select the user back again in order to Unjoin/Join an agent from a different Queue
The expected behavior would be to have the expanded window everytime that you want to Unjoin/Join an agent from the Call Queue.