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Please remove restriction on outbound caller id for user. Currently you can only set outbound caller id by call queue, hunt group, or location number. Please alllow ability to set any number in organization as outbound caller id.
Can you confirm if this feature works with virtual lines?
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We have opened another TAC case today. Will see what they say. Currenlty this feature is not working.
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We have already opened a TAC case on this. It doesn't work. All of our locations are in the same country and same PSTN provider. Any help would be appreicated
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You can add a number from another location with the same PSTN provider and country as this user. If this criteria is not met, system will not allow to choose a cross-location number. If you still see an issue in spite of meeting the criteria, suggest creating a TAC case.
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Screenshot attached of error when we set Caller ID to number from another location.
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This does not work. We just tried this again. We go here. Users > "Example User" > Calling > Caller ID > External caller ID phone number > Other number from organziation > Select Number from location user does not belong to > Save > Error occurred while updating Caller ID settings. TrackingID: ATLAS_5bd78c91-447e-410c-b1b1-ddbc93229196_9
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You can assign a cross location number (any number in the organization) as a caller ID for a user. Please refer this article.
https://help.webex.com/en-us/article/nh3x9zt/Specify-caller-ID-options-for-users-and-workspaces
Use "Other number from organization" field under Management > Users > Numbers > Caller ID > External Caller ID Phone Number
Additional external caller ID phone numbers can be used as well.
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